What are the buttons in the top control panel in the app?
Tone: The Link tones are a training feature that provide a positive indicator to your pup. The tone can be changed to one of two sounds by holding the tone button and selecting either the Happy or Clicker tone. Use it to reinforce positive behaviors or for recall (also to help locate the LinkVet device if it ever goes missing inside your home).
Vibrate: The vibrate button will initiate the haptic response on the LinkVet device. It’s simply a light shake of the device—no electric shock whatsoever. The vibration should be used to deter or re-direct your pup’s focus and attention with a quick tap of the button.
Track: The Track button will enable GPS tracking when the device is in an “away” state. When you begin tracking, the LinkVet device opens a connection to the cellular network and begins updating location information every 25 seconds. The device can use 3 out of 4 major GPS satellite systems to send locations and once it establishes line of sight, the range of accuracy narrows to a few meters. As locations refresh every 25 seconds they will show on the map as blue pawprints. The most recent location will always show as your dog’s photo icon. If your Link reconnects with your phone’s Bluetooth or a saved Place, GPS tracking will automatically be turned off to preserve battery life. If your dog were to leave that area again, you would receive another “away” notification from the LinkVet app and would need to tap Track my dog again to re-initiate GPS tracking.
Leash: LinkVet leash is an upcoming feature release. You will be able to set a geofence area around yourself to allow your dog extended room for off leash adventuring, but as your pup moves to the edge of that area, the tone or vibrate will initiate to encourage your dog to return to you.
Light: The device’s built-in LED light can be enabled to illuminate your late evening walk or to quickly show your dog’s location in the dark. It could also be turned on to attract the attention of others if your dog is lost.
How can I test the GPS tracking to see how it works?
To safely test GPS tracking, we recommend performing a controlled tracking test with these steps:
Walk your dog (wearing the LinkVet device) away from your home Place and ensure the app registers your dog as “with you.”
Temporarily disable the Bluetooth connection on your phone (the app will notify you that the system may not work as intended without Bluetooth, but you can continue.)
Watch the Home screen in your LinkVet app until you receive a message that your dog is “away.” This will take 1-2 minutes since turning off Bluetooth isn’t a natural disconnect for the app and device.
Tap the “Track” button on the Activity screen and then the “Track My Dog” button on the Location screen.
Your dog’s locations will begin displaying as a blue pawprint on the map with the most recent location showing as your dog’s profile icon.
Leave tracking on for at least 10 minutes. When you’re finished, remember to turn Bluetooth back on and watch for your dog’s status message on the home screen to return to “with you.”
How does the Link report activity?
The LinkVet app shows a daily breakdown of walking versus running minutes, as well as total minutes of activity, calories burned, steps and miles. Tapping on the calendar icon will show you a monthly activity breakdown with streak and goal information. Hourly bar graphs illustrate spikes in activity and are a great way to monitor your pup’s most active times of the day. This is especially helpful for high energy dogs, as well as those with anxiety, to help owners learn how to modify their daily schedules.
The device, however, doesn’t report every movement of your dog through the day. LinkVet uses an IMU with a 6-axis accelerometer, a pedometer, a magnetometer and a gyroscope to collect movement information. These data points are configured by an algorithm that defines movement. The algorithm doesn’t account for every motion throughout the day. Instead, it’s reporting specific movement patterns that would equate to minutes of exercise and calorie burn—moderate and intense activity, rather than casual movement—to help keep your pup healthy.
My Link isn’t counting steps correctly. What can I do?
Movement is reported based on a pattern of motion for an “average” dog, but we know your dog is not average! The device should report about 2,200 steps/mile for a medium sized dog. To calibrate your device, open LinkVet App, click on Profile in the bottom menu of your App screen, then click on Distance (Step) Calibration. If you have a larger dog and your device is overcounting steps, you’ll need to slide the calibration tool to the left. If you have a smaller dog and the Link is undercounting steps, you can slide the calibration tool to the right. Once adjusted, tap on Update. Android users are automatically returned to Profile after Update, IOS users can click on any other icon to complete.
What are Adventures?
Use Adventures to record shared walks, hikes and explorations with your dog. The linear trail is recorded with the option to take photos along the way. It’s a virtual scrapbook to store your favorite memories with your favorite pup! To start an Adventure, your Link must be connected to your phone, and to take photos the app will ask for additional permissions to access your media only for the purpose of creating a folder on your phone storage.
How do I see my dog’s location?
The Location button is found in the center of the app’s bottom menu. The location screen provides a map showing the Link’s current location. Your pup’s location will show as an icon with his profile photo. The small, dark blue circle indicates your phone’s current location and red location pins are saved Places. In the top right corner of the app, Android users can tap on the 3 vertical white dots to toggle the map view between standard, hybrid and satellite view. iOS users have a map layering icon in the upper right corner for viewing options.
How do I add another dog to my pack?
Tap on the Settings menu in the bottom right corner of your LinkVet app then tap on My Pets and tap on the + symbol in the top right corner. Follow the prompts to add the newest member of your pack and activate the LinkVet device with GPS service.
I have more than one dog, how do I see all of their locations?
Currently, to view each dog’s data and location, you must toggle between dog profiles. At the top of each LinkVet menu screen, tap on the down arrow and select the dog you wish to view.
How do I change my dog’s profile information?
Open the Profile section of the LinkVet app and tap the 3 vertical white dots at the top then select Edit Dog Profile. Here you can change the profile photo and update your dog’s information. Once updated, click save in the upper right corner.
How do I see details about my LinkVet device - like the software version and Device ID?
Open the Profile section of the LinkVet app and tap on the 3 vertical white dots at the top, then select LinkVet Details. Here you can find details about the LinkVet device and the current app version installed. Once updated, click save in the upper right corner.
What is LinkVet Powered by Petriage?
Petriage is your afterhours assistant. Petriage uses the in-app symptom analysis tool to immediately assess if something’s wrong with your pup and what you need to do. Built by vets with over 99% accuracy in assessing urgency in seeking care means you will have peace of mind 24/7.
Can I set reminders for my vaccinations and dog’s medications?
Yes! You can store those and more under Profile > Vet Records. Once you’re on the Vet Records screen, the + symbol in the top right corner to add a new record with an expiration date and reminder. You can even include a photo of the record or certificate. If you choose not to upload a photo click through to move to the next screen. Once you tap Done you’ll receive an email from firstname.lastname@example.org with the expiration reminder. Open the attachment to set a reminder on your personal calendar and make it recurring for frequent reminders like heartworm and flea prevention. (If you do not receive your email in your inbox, please check your spam/junk folder and mark the email as not junk)
What are temperature alerts?
LinkVet measures the ambient temperature surrounding your device. If this feature is turned on, you can be notified if your dog is in an environment that’s too hot or cold. Keep in mind that your dog’s body regularly maintains a temperature of 101-103 degrees and setting the high temperature range below could cause you to receive frequent alerts when the device temperature is affected by your dog’s body heat. Dogs laying in direct sunlight or snuggling under blankets can also cause high temperature alerts.
Why did the app recommend this activity goal?
LinkVet recommends an activity goal based on the breed, age and weight of your dog to help sustain a healthy lifestyle. If you have a multi-breed dog, you’ll be prompted with two additional questions regarding his daily activity patterns to help customize the activity recommendation. You’re always able to change the activity goal under the Profile section of the app. Adjust the slider and tap Update. Any change to your goal will be updated the following day.
Why does the Link flash?
This is the “heartbeat”, an intermittent flashing light that indicates the Link is powered ON. Under the Profile section of the LinkVet app is an option to customize the color that it flashes (helpful for multi-dog households to differentiate the devices from one another) or completely turn off the heartbeat light.